Quelaria provides refunds under specific conditions to ensure customer satisfaction and fairness. Refunds may be granted in the following circumstances:
*Please note that refund eligibility may vary depending on the type of service or subscription plan you've acquired. Some services or products may have distinct refund terms and conditions detailed during the purchase process.
We reserve the right to decline refunds if there is evidence of misuse, abuse, or violation of our terms and conditions. Refunds are not guaranteed and are subject to our review and discretion.
To request a refund, kindly reach out to our customer support team at [email protected] within the specified refund eligibility period. Please provide your account details, order number, and a brief explanation of the reason for your refund request.
Our team will assess your request and may require additional information or documentation to proceed with the refund. We endeavor to respond to refund requests promptly and keep you informed of the status of your request.
Refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary depending on your financial institution and payment method.
Certain exceptions and limitations apply to our refund policy, including:
If you have any questions or concerns about our refund policy or eligibility, please contact us at [email protected]. We are committed to resolving issues and ensuring a positive experience for our customers.
Upon approval and processing of a refund request, the refund amount will be credited back to the original payment method within [number of days] business days. Processing times may vary depending on your financial institution and payment method.
Please note that refunds for certain payment methods, such as credit cards or digital wallets, may take longer to reflect in your account due to processing cycles and bank policies. We recommend contacting your financial institution for more information on refund processing times.
If you have not received your refund within the specified timeframe, please contact us at [email protected] for assistance.
We retain the right to update, modify, or revise our refund policy at any time without prior notice. Changes to the refund policy will be effective immediately upon posting on our website or notifying customers via email.
It is your responsibility to review the refund policy periodically to stay informed of any updates or changes. Your continued use of our services after the revised refund policy is posted constitutes acceptance of the updated terms.
If you disagree with any changes to the refund policy, you may choose to discontinue using our services and request account closure or termination.
For questions, concerns, or assistance regarding our refund policy, please reach out to us at:
Email: [email protected]
Our customer support team is available to address refund-related inquiries and provide guidance on eligibility, processing times, and resolution of refund issues.
If you believe that a refund request has been unfairly denied or if there is a disagreement regarding refund eligibility, you may escalate the matter for resolution. Please contact our customer support team at [email protected] and provide detailed information about the dispute.
We will conduct a thorough review of the dispute and may request additional information or evidence to facilitate resolution. Our goal is to reach a fair and mutually satisfactory outcome for all refund-related disputes
If the dispute cannot be resolved through our internal processes, you may have additional recourse through legal or regulatory channels based on applicable laws and jurisdiction.
If your account is cancelled or terminated for any reason, you may be eligible for a prorated refund based on the unused portion of your subscription period. Refunds for cancelled or terminated accounts are subject to our review and discretion.
Please note that certain services or features may be non-refundable, and any outstanding balances or fees owed to us must be settled before a refund can be processed. Refunds for cancelled or terminated accounts are typically issued within 5 business days.
To cancel your account and request a refund, please contact our customer support team at [email protected] and provide your account details and reason for cancellation.
All refunds are processed in the original currency of the transaction, unless otherwise specified. We are not responsible for any fluctuations in currency exchange rates that may impact the refund amount received by you.
If your original payment was made in a different currency and the refund is issued in your local currency, the refund amount may vary due to exchange rate differences and transaction fees applied by financial institutions.
Please consult with your financial institution or payment provider for information on currency conversion rates and potential fees associated with international transactions.
Refunds for promotional offers, discounts, or free trials are subject to the terms and conditions specified during the promotional period. In some cases, promotional purchases may be non-refundable or have specific refund eligibility criteria.
If you received a free trial or promotional offer and wish to cancel your subscription or request a refund, please refer to the terms outlined during the promotion or contact our customer support team for assistance.
We reserve the right to modify or revoke promotional offers, discounts, or free trials at any time, and refunds for such offers are provided in accordance with the terms in effect at the time of purchase.